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Biggest Recall Ever By Any Smartphone Company:Samsung Has Started To Recall 2.5 Million Galaxy Note 7 Smartphones Over Exploding Battery Reports

The biggest recall ever by any smartphone company, Samsung has ceased sales of some 2.5 million new Galaxy Note 7 smartphones, because of the consistently ongoing reports that a fault in the device's batteries is letting them burn and explode. Adding to the debate, the FAA might also forbid them on planes, meaning passengers will be forbidden from taking a possibly faulty Note 7 on board aircraft in the United State.



Last week, Samsung declared that it had willingly started its own product recall, but if it decides to institute a proper process with the US Consumer Product Safety Commission, the FAA would have to impose the ban. An FAA representative told Matt Novak at Gizmodo,"If the device is [officially] recalled by the manufacturer, airline crew, and passengers will not be allowed to carry recalled batteries or electronics that hold recalled batteries in the cabin of an aircraft, or in carry-on and checked luggage."

The South Korean electronics company postponed deliveries of the smartphone last week after numerous people posted images online of exploded, broken Note 7s. It then declared a recall of all 2.5 million smartphones on Friday.

The company announced in a statement, "[Since September 1], there have been 35 cases that have been reported worldwide, and we are now conducting a thorough review with our suppliers to identify probably affected batteries in the market. Though, because our customers' safety is our entire priority at Samsung, we have ceased sales of the Galaxy Note 7s."

Samsung states it has conducted a "detailed investigation" of the matter and claims the fault is in the Note 7's battery cell. Due to an unidentified manufacturing flaw, the lithium ion battery cell can burn when charging, leading in some examples to the battery catching fire or get exploded. We have seen this matter flare up before with devices like ride-on 'hoverboards', leading to numerous airlines and aviation authorities around the globe banning them on planes last year after a series of dangerous cases.


Materials scientist Jay Whitacre from Carnegie Mellon University told Wired, "If there is an inherent defect in the cell, it will explode at some point. Minor defects in the manufacturing after or materials stream lead to the plus-minus edges of the batteries being shorted with each other a small amount of use. When this occurs, especially when the batteries are charged, a lot of heat is produced inside the phones and this leads to electrolyte boiling, the break of the cell casing, and then a major fire."

Whereas the amount of Galaxy Note 7s that are thought-out to be at risk is eventually small it is expected that only 24 out of every 1 million phones are affected, Samsung has no choice but to recall every smartphone manufactured in the interests of safety.

"Products connected with the problematic battery account for less than 0.1% of the whole volume sold. The problem can be simply resolved by changing the battery, but we'll come up with convincing measures for our consumers", a Samsung representative told the media last week.

Those measures will vary in every region, but in the US at least, Samsung is presenting a product exchange program. Galaxy Note 7 owners can exchange their damaged device for a new model (estimated to be presented in the next week or so), or take an S7 or Edge smartphone instead. In the meantime, if you are the holder of a Galaxy Note 7, it'd be advisable not to use the device, and look into organizing your replacement immediately by any mean possible. Numerous US exporters have released their own advisable recall information for their customers.With Samsung expected to have already sold around 1 million Galaxy Note 7s from the time when the smartphone has released just a month ago, it is a major problem for customers affected by the recall. Nobody knows just how big the effect will be from this, either financially, or in terms of consumer feeling, but recalling more than 2 million phones is not going to be speedy, fun, or simple. But, in fact, the best we can hope for in this kind of state is that nobody gets very injured or killed while the faulty devices stay in use.

Addressing the media last week, Samsung's smartphone chief, Koh Dong-jin, was obviously unhappy about the problem, one which may at last end up costing the company several billion dollars to fix. He said, "I cannot comment on exactly how much the cost will be, but it troubles my heart that it will be such a huge numbers."

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